Schneider Electric Service in a Box, Telephone and Engineer Support, 12 month Contract

RS Stock No.: 104-6061Brand: Schneider ElectricManufacturers Part No.: SERVICEB
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Technical documents

Specifications

Support Type

Engineer Support, Telephone Support

Length of Contract

12 month

Suitable Technology

Drives, Light Curtains, Motors, PLC, Power Supplies, Safety PLCs, Servos

Country of Origin

United Kingdom

Product details

Service in a Box

Service in a Box from Schneider Electric is an annual support plan, combining 24 hour per day, 7 day per week priority access to telephone technical support together with one onsite engineering visit from a qualified Schneider Electric Engineer.

24/7, 365 Emergency Telephone Technical Support

Direct telephone number to an application based product expert
Strict KPI monitoring and escalation process for busy call periods ensuring you receive a fast and efficient service

One Engineer Day on site

ONE engineering day (daytime, maximum 8 hours onsite) which can be booked and used for either:

On the job training

A tailored, informal, on-site training opportunity where the engineer can answer questions about product setup, configuration or installation and generally increase the knowledge of your engineer team on Schneider Electric products

Troubleshooting

Experience repeated failures or downtime? You could use the engineering day to allow a Schneider Electric product expert to help support you in trouble-shooting the root-cause of the issue

Install or Commissioning (Subject to approved Scope of Work)

Need support in setting up and optimizing more advanced inverter drives?
If you have purchased or plan to purchase a Schneider Electric Altivar drive, why not get the manufacturer to install it?
Can also be used to install or commission basic Automation applications or products such as a Panel, Motor or PLC-based application (excluding software design or support).

Installed Base Risk Assessment (Health Check)

Want to know if your control systems have hidden risks due to obsolete or end-of-life components?
Complete Health Check of your Schneider Electric application covering product and system visual inspection, diagnostics and interrogation. Once complete you receive a thorough Health Check report outlining findings, advising on obsolescence, optional upgrade paths and (if any) possible cautions/warnings to help reduce downtime. After receiving your report, your RS Account Manager will be able to arrange a follow-up visit to discuss any ongoing requirements (if necessary).

Warning

This service is only available in certain geographic regions within the United Kingdom. Review the Coverage Map and Guidance Document before proceeding with your purchase.

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P.O.A.

Schneider Electric Service in a Box, Telephone and Engineer Support, 12 month Contract

P.O.A.

Schneider Electric Service in a Box, Telephone and Engineer Support, 12 month Contract
Stock information temporarily unavailable.

Technical documents

Specifications

Support Type

Engineer Support, Telephone Support

Length of Contract

12 month

Suitable Technology

Drives, Light Curtains, Motors, PLC, Power Supplies, Safety PLCs, Servos

Country of Origin

United Kingdom

Product details

Service in a Box

Service in a Box from Schneider Electric is an annual support plan, combining 24 hour per day, 7 day per week priority access to telephone technical support together with one onsite engineering visit from a qualified Schneider Electric Engineer.

24/7, 365 Emergency Telephone Technical Support

Direct telephone number to an application based product expert
Strict KPI monitoring and escalation process for busy call periods ensuring you receive a fast and efficient service

One Engineer Day on site

ONE engineering day (daytime, maximum 8 hours onsite) which can be booked and used for either:

On the job training

A tailored, informal, on-site training opportunity where the engineer can answer questions about product setup, configuration or installation and generally increase the knowledge of your engineer team on Schneider Electric products

Troubleshooting

Experience repeated failures or downtime? You could use the engineering day to allow a Schneider Electric product expert to help support you in trouble-shooting the root-cause of the issue

Install or Commissioning (Subject to approved Scope of Work)

Need support in setting up and optimizing more advanced inverter drives?
If you have purchased or plan to purchase a Schneider Electric Altivar drive, why not get the manufacturer to install it?
Can also be used to install or commission basic Automation applications or products such as a Panel, Motor or PLC-based application (excluding software design or support).

Installed Base Risk Assessment (Health Check)

Want to know if your control systems have hidden risks due to obsolete or end-of-life components?
Complete Health Check of your Schneider Electric application covering product and system visual inspection, diagnostics and interrogation. Once complete you receive a thorough Health Check report outlining findings, advising on obsolescence, optional upgrade paths and (if any) possible cautions/warnings to help reduce downtime. After receiving your report, your RS Account Manager will be able to arrange a follow-up visit to discuss any ongoing requirements (if necessary).

Warning

This service is only available in certain geographic regions within the United Kingdom. Review the Coverage Map and Guidance Document before proceeding with your purchase.